FAQ: Frequently asked questions and answers on the topic of Ordering & Payment
After placing your order, you will receive an order confirmation by email. As soon as your package has been shipped, you will also receive a shipping confirmation with a tracking link for DHL shipment tracking.
Please note that if you order multiple products, they may be delivered in several shipments. In this case, your tracking link will contain multiple tracking numbers so that you can track each delivery individually.
As a rule, your order should arrive within 2–4 business days.
The invoice will be sent to you by email after your order has been shipped. It is for your information only, as the amount has already been paid using the payment method you selected.
We only offer the following payment options:
- Credit card (Amex, Visa, Union Pay, Maestro, Mastercard)
- Apple Pay and Google Pay
- PayPal
- Klarna invoice
It may happen that your order is delivered in several shipments. Please check your shipping confirmation again to see if you have received multiple tracking numbers. If you cannot find any further information or need help, please contact our customer service. We will be happy to assist you!
For this, fill out the cancellation form from your order confirmation or click on this link: cancellation form.
Unfortunately, completed orders can no longer be changed. However, you have the option to cancel your order and then place a new one.