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    FAQFAQ: Frequently asked questions and answers on the topic of Ordering & Payment

    After placing your order, you will receive an order confirmation by email. As soon as your package has been shipped, you will also receive a shipping confirmation with a tracking link for DHL shipment tracking.
    Please note that if you order multiple products, they may be delivered in several shipments. In this case, your tracking link will contain multiple tracking numbers so that you can track each delivery individually.
    As a rule, your order should arrive within 2–4 business days.

    The invoice will be sent to you by email after your order has been shipped. It is for your information only, as the amount has already been paid using the payment method you selected.

    We only offer the following payment options:

    • Credit card (Amex, Visa, Union Pay, Maestro, Mastercard)
    • Apple Pay and Google Pay
    • PayPal
    • Klarna invoice

    It may happen that your order is delivered in several shipments. Please check your shipping confirmation again to see if you have received multiple tracking numbers. If you cannot find any further information or need help, please contact our customer service. We will be happy to assist you!

    For this, fill out the cancellation form from your order confirmation or click on this link: .

    Unfortunately, completed orders can no longer be changed. However, you have the option to cancel your order and then place a new one.

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    • BioHAP instead of fluoride
      • Fluoride Risks
        Fluoride Risks
        • What is BioHAP?
          What is BioHAP?
        • Baby & Mama
          • Products
            • BABY KAREX toothpaste
            • MAMA KAREX toothpaste
            • KAREX toothpaste
            • View all
          • Dental care tips
            • Teething in babies: Help & tips when babies are getting their teeth
            • The first dental care: From when should you start brushing your baby's teeth?
            • Tips for toothache during pregnancy
        • Kids
          • Products
            • KINDER KAREX toothpaste
            • KAREX tooth protection gel
            • View all
          • Tips for healthy baby teeth
            • Cavities in children: Tips for prevention and proper dental care
            • Fluorosis: What are the white spots on the teeth?
            • More guides
        • Junior
          • Products
            • JUNIOR KAREX toothpaste
            • KAREX tooth protection gel
            • View all
          • Tips for permanent teeth
            • Tooth loss in children: A closer look at the mixed dentition
            • Chalk teeth in children: Symptoms, causes, and treatment
            • More guides
        • Research
          • Research at Dr. Wolff
            Research at Dr. Wolff
            • BioHAP Studies
              BioHAP Studies
              • Benefits of fluoride-free toothpastes with BioHAP
                Benefits of fluoride-free toothpastes with BioHAP
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