General Terms and Conditions

(1) These general terms and conditions (hereinafter "GTC") of Dr. Kurt Wolff GmbH & Co. KG, Johanneswerkstraße 34-36, 33611 Bielefeld, HRA 11533 (hereinafter: Dr. Wolff/we/us), in the version valid at the time of the order, apply to your product orders in the KAREX Shop, www.karex.com/de-de (hereinafter: "Shop").
(2) The conditions for the use of promotional vouchers can be found in these GTC under § 8.
(3) A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional in nature.
(4) An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.
(5) The sale of our products is intended for private use in household quantities only. You therefore confirm that you will not use the items purchased via the Shop for resale in commercial trade, i.e., you will not resell them commercially.
(6) You may download, save, or print the GTC as a PDF.
(7) Provisions and conditions deviating from these GTC shall only apply if they have been expressly confirmed by us in individual cases in text form.
(8) We may update or amend these GTC from time to time. The current version of the GTC can be viewed at any time at www.karex.com/de-de/agb. To the extent required by law, Dr. Wolff will inform you of any such changes. The GTC current at the respective time shall apply to your purchase in the Shop.

(1) The only language available for concluding the contract is German. Translations of these terms and conditions and the information in the Shop into other languages are provided for your information only. In the event of any discrepancies between the language versions, the German text shall take precedence.
(2) Obvious errors and oversights shall not be binding on Dr. Wolff.

(1) All offers in the Shop are non-binding (so-called invitation to order/invitatio ad offerendum) and therefore serve as an invitation for the customer to submit a binding offer.
(2) During the ordering process, you first place the desired items in the shopping cart. There you can change the desired quantity at any time or remove selected items or services entirely. Once you have placed items there, clicking the "Continue" buttons will take you first to a page where you can enter your details and then select the shipping and payment method. Finally, an overview page will open where you can review your information. You can correct any input errors (e.g., regarding payment method, details, or the desired quantity) by clicking "Edit" in the respective field. If you wish to cancel the ordering process entirely, you can simply close your browser window. Otherwise, after clicking the confirmation button "Order with obligation to pay," your declaration becomes a binding offer. By submitting your offer, you agree to exclusively electronic invoicing.
(3) We may accept your offer within 5 business days
(i) by sending you an order confirmation ("order confirmation") via email to the email address you provided or in writing, whereby the receipt of the order confirmation by you is decisive, or
(ii) by delivering the ordered goods to you, whereby the receipt of the goods by you is decisive. If several of the aforementioned alternatives apply, the contract is concluded at the point in time when one of the aforementioned alternatives occurs first.

The prices listed at the time of the order apply. The prices stated are final prices. They include the applicable German statutory value-added tax.

The contractual terms, including details of the ordered goods and/or booked services, together with these General Terms and Conditions and the cancellation policy, will be sent to you by email with the order confirmation. We do not store the contractual terms on our end.

(1) We deliver your product order exclusively to the areas listed under Delivery & Shipping.
(2) Information on shipping costs can be found during the ordering process as well as here. Deliveries with an order value of €15 or more are free of charge.
(3) Standard deliveries are made to the delivery address provided when placing an order.
(4) You will be informed of the estimated shipping time on the respective product page before placing your order.
(5) As a rule and where possible, your order will be delivered in a single shipment. However, partial deliveries are possible, with prior notice, if a complete delivery cannot be carried out.

To pay for your order, we offer the following payment methods: card payment (VISA, Mastercard, Maestro, American Express, Union Pay), PayPal, Apple Pay, Google Pay, Klarna invoice. When paying via PayPal, the option "Pay after 30 days" is available to you.

(1) Promotional vouchers are vouchers/discount codes ("promotional vouchers") issued as part of a marketing campaign/measure with a specific validity period. The terms stated on the promotional vouchers apply in addition to and take precedence over these GTC.
(2) Promotional vouchers can be redeemed once by entering the promotional code during the ordering process. One promotional voucher can be redeemed per order. Multiple promotional vouchers cannot be combined with one another.
(3) Retroactive redemption of a promotional voucher after the order has been completed is not possible.
(4) The order value must be at least equal to the discount granted by the promotional voucher.
(5) The discount granted by the promotional voucher will not be paid out in cash. The promotional voucher will not be refunded if goods are returned in whole or in part.
(6) Transfer of the promotional voucher to third parties is excluded. Dr. Wolff accepts no liability in the event of loss, theft, or illegibility of the promotional voucher.

The delivered goods remain the property of Dr. Wolff until full payment has been made. Prior to the transfer of ownership, pledging, transfer of ownership as security, processing, or modification without our consent is not permitted.

(1) To the extent that goods purchased and delivered in our online shop are defective, you are entitled, within the framework of the statutory provisions arising from §§ 434 et seq. of the German Civil Code (BGB), to demand subsequent performance, to withdraw from the contract, or to reduce the purchase price.
(2) The limitation period for warranty claims for delivered goods is two years from receipt of the goods. Claims for defects that we have fraudulently concealed shall become statute-barred within the regular limitation period.
(3) Rights due to defects are also available to you within the framework of a quality and/or durability guarantee, provided that we have expressly issued such a guarantee with respect to the sold item in an individual case.

(1) We are liable for intent and gross negligence. We are further liable for the negligent breach of obligations whose fulfillment is essential to the proper performance of the contract, whose breach endangers the achievement of the purpose of the contract, and on whose compliance you as a customer may regularly rely. In the latter case, however, we are only liable for foreseeable, contract-typical damages. The same applies to breaches of duty by our vicarious agents.
(2) The above limitations of liability do not apply in cases of injury to life, body, or health. The above limitations of liability also do not apply to the extent that a defect has been fraudulently concealed or we have assumed a guarantee for the quality of the item.
(3) Liability under the Product Liability Act remains unaffected.

Our privacy policy can be found here.

Our cancellation policy can be found here.

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods, if

(a) you have your habitual residence in Germany, or

(b) your habitual residence is in a state that is not a member of the European Union.

(2) In the event that you have your habitual residence in a member state of the European Union, the applicability of German law also applies, whereby mandatory provisions of the state in which you have your habitual residence remain unaffected.

Download General Terms and Conditions as PDF.