FAQ Dental Care Products: Frequently Asked Questions
Do you have questions about KAREX? In our FAQ you'll find frequently asked questions and answers about products and more!
Products: Frequently Asked Questions About Products
KINDER KAREX is suitable for babies from the first tooth. Thanks to the tooth-related active ingredient Hydroxyapatite (BioHAP), the toothpaste is suitable for all young children from 0 years of age who are not yet able to spit properly. Babies and young children can effectively protect their teeth against cavities with KINDER KAREX. The flavor has been chosen by children for children.
About 97% of our tooth enamel and around 70% of our dentin consist of Hydroxyapatite. Tooth enamel forms the outer protective layer of the teeth. Bacteria attach to the enamel and, with the help of sugar from food, produce harmful acids. These acids dissolve the enamel, and cavities develop.
KINDER KAREX Toothpaste contains the tooth-related active ingredient Hydroxyapatite, which adheres to the tooth while brushing. With daily brushing, even small defects in the enamel can be repaired by the active ingredient Hydroxyapatite, and a protective layer can form on the tooth. This protective layer makes it more difficult for bacteria to adhere to the tooth. KINDER KAREX with Hydroxyapatite thus provides effective protection against cavities.
KINDER KAREX Toothpaste is also suitable for electric toothbrushes. KINDER KAREX Toothpaste is easy to dose and can be applied well even on smaller brush heads.
Order & Payment: Frequently Asked Questions About Ordering & Payment
After placing your order, you will receive an order confirmation by email. As soon as your package has been shipped, you will also receive a shipping confirmation with a tracking link for DHL shipment tracking.
Please note that if you order multiple products, they may be delivered in several shipments. In this case, your tracking link will contain multiple tracking numbers so that you can track each delivery individually.
As a rule, your order should arrive within 2–4 business days.
We only offer the following payment options:
- Credit card (Amex, Visa, Union Pay, Maestro, Mastercard)
- Apple Pay and Google Pay
- PayPal
- Klarna invoice
The invoice will be sent to you by email after your order has been shipped. It is for your information only, as the amount has already been paid using the payment method you selected.
Shipping & Delivery: Frequently Asked Questions About Shipping & Delivery
Shipping costs are €3.90 within Germany. Shipping is free for orders of €15 or more.
The delivery time is between 2–4 business days.
We currently do not offer express orders.
Returns & Refunds: Frequently Asked Questions About Returns & Refunds
For this, fill out the cancellation form from your order confirmation or click on this link: cancellation form.
The return is made by submitting a cancellation. The shipping costs for the return are borne by the customer.
The address for the return can be taken from the cancellation form.
BioHAP benefits: What exactly is BioHAP?
KAREX – consciously with BioHAP instead of fluoride
BioHAP is hydroxyapatite – the substance our teeth are made of. But BioHAP also stands for effective cavity protection without risk: the alternative for children and for everyone who does not want fluoride in their toothpaste.
Risks: Is fluoride harmful?
KAREX deliberately with BioHAP instead of fluoride
Fluoride is the classic active ingredient for cavity prevention. However, excessive intake of fluoride can lead to health problems. With BioHAP, there is a modern active ingredient without the risks of fluoride.