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    FAQFAQ: Frequently asked questions and answers on the topic of Shipping & Delivery

    Shipping costs are €3.90 within Germany. Shipping is free for orders of €15 or more.

    Yes, you will receive a shipping confirmation by email as soon as your order has been shipped. This email also contains a tracking link for DHL shipment tracking, so you can check the status of your delivery online at any time.

    The delivery time is between 2–4 business days.

    We currently do not offer express orders.

    We currently only offer shipping within Germany.

    To the general FAQs
    • Free shipping from €15

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    • BioHAP instead of fluoride
      • Fluoride Risks
        Fluoride Risks
        • What is BioHAP?
          What is BioHAP?
        • Baby & Mama
          • Products
            • BABY KAREX toothpaste
            • MAMA KAREX toothpaste
            • KAREX toothpaste
            • View all
          • Dental care tips
            • Teething in babies: Help & tips when babies are getting their teeth
            • The first dental care: From when should you start brushing your baby's teeth?
            • Tips for toothache during pregnancy
        • Kids
          • Products
            • KINDER KAREX toothpaste
            • KAREX tooth protection gel
            • View all
          • Tips for healthy baby teeth
            • Cavities in children: Tips for prevention and proper dental care
            • Fluorosis: What are the white spots on the teeth?
            • More guides
        • Junior
          • Products
            • JUNIOR KAREX toothpaste
            • KAREX tooth protection gel
            • View all
          • Tips for permanent teeth
            • Tooth loss in children: A closer look at the mixed dentition
            • Chalk teeth in children: Symptoms, causes, and treatment
            • More guides
        • Research
          • Research at Dr. Wolff
            Research at Dr. Wolff
            • BioHAP Studies
              BioHAP Studies
              • Benefits of fluoride-free toothpastes with BioHAP
                Benefits of fluoride-free toothpastes with BioHAP
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